Booking process

 

Booking a tour 

  1. You can easily book the tour via the booking form on this page, or by contacting me directly.
  2. When booking you can point out if you wish to join a "mixed group" or if you want to book for a private tour. If you forget mentioning this Battlefield Discovery will assume that you applied for joining a "mixed group" tour.
  3. Opting for a "mixed group" means that people you do not know may join the tour on that date. You can either join on a planned tour date for a "mixed group" tour or book another date. In the latter case I will publicise the date so other people may join the tour on that date.
  4. Groups consisting of 6 participants or more are always considered to be a private tour. In that case no other people will join on that date.
  5. By submitting a booking you agree to the Terms and Conditions of Battlefield Discovery which can be found at the bottom of this page. 

Prices

Prices mentioned below are standard prices based on a full day tour and VAT included. Of course the exact price for your booking will be based upon the number of persons in your party and the duration of the tour you booked.
  1. Standard pricing
     Private tour up till 4 participants EUR 320,-
     Private tour 5 to 8 participants EUR 65,- per person
     Groups larger than 8 participants Tailored price. Please contact me for details.
     
  2.  
  3. Special discounts and programmes
    WO2 veterans Free of charge
    School and scouting groups Special tailored prices. Please contact me for details.

  4. Lectures and presentations

    Special tailored prices. Please contact me for details.

Confirmation and payment

  1. After receipt of you booking request I will verify availability on the tour date(s) requested. In case you opted for a "mixed group" this means I will check if there is still room on the requested date for you and your tour-companions. In case you opted for a private tour this means I will check if the date is still free. If needed I will contact you to discuss details or other options.
  2. Presuming a requested tour date is possible I will sent you a confirmation email containting the following:
    1. confirmation of availability
    2. an invoice stating the total amount due
    3. the deposit amount (if applicable) needed to complete your booking.
  3. After receipt of the deposit amount I will confirm your definite reservation. Should a deposit have been requested, the confirmation email mentioned above will state the reservation is definite.   
  4. Full payment is due 10 days prior to the start date of the tour, unless otherwise stated by Battlefield Discovery.
  5. You can only join a tour if Battlefield Discovery received full payment prior to the start of the tour, unless otherwise stated by Battlefield Discovery.

Additional costs

  1. Please keep in mind that additional costs such as entry fee for museums, lunch and beverages may apply depending on your personal needs and wishes.
  2. You may also have to arrange for travelling to and from the Netherlands, overnight stay and perhaps travel insurance. All these costs are not included in the above mentioned price.

Detailed tour information

  1. After receipt of full payment I will send you the neccessary information, such as pick up time and location and other details.

Cancellation and refund

  1. As a rule tours by Battlefield Discovery always commence. There are however rare occasions that may arise compelling Battlefield Discovery to (partly) cancel the tour. If such an occasion arises Battlefield Discovery will contact you immediately to discuss alternatives.
  2. Cancelations by customers for a full refund is required no less than 10 days before the tour. If you cancel anything after 10 days to the tour may result in Battlefield Discovery charging cancellation costs. 
  3. Please refer to the Terms and Conditions at the bottom of this page for detailed information.


Joining a tour

 

Own responsibility

  1. Participating in a tour of Battlefield Discovery is always at your own responsibility.
  2. Battlefield Discovery accepts no responsibility or liability for loss of personal items nor for any damages, direct or indirect, financial or material, as a result of participating a tour of Battlefield Discovery.
  3. Please refer to the Terms and Conditions at the bottom of this page for for more details.

Departure times / missed tours or staying behind

  1. The schedule of a tour is usually busy and I do want to get the most out of a tour day. Please be sure to be at the pick up location as well as at intermediate stops well in advance of the departure time mentioned! This goes especially for "mised group" tours where a delay on your behalf also effects other participants.
  2. Due to nature of our tours Battlefield Discovery is unable to wait for any participants that fail to be at the pick up location or at intermediaire stops at the time of departure.
  3. As a courtesy Battlefield Discovery will call you 2 minutes before departing on the phone number you filled out on the booking form.
  4. If due to any circumstances you feel that you cannot make it on time or missed the departure time, please get in touch with Battlefield Discovery via our mobile phone number.
  5. Battlefield Discovery does not refund for reasons of you missing the tour entirely or part of it due to failing to be at the departure location on time.
  6. Battlefield Discovery cannot be hold responsible or liable for any costs you may have to make to catch up or get back to the pick up location.

Arrival times

  1. Though Battlefield Discovery tries its best, exact times of arrival at start point, stop-over points or return to point of origin cannot be guaranteed.
  2. Unusual road, traffic, and weather circumstances are beyond our control, and delays occasioned by same will not be the responsibility of Battlefield Discovery.
  3. Battlefield Discovery accepts no liability to customers for delay or non-performance resulting from mechanical failure, road or weather conditions, or any other causes or circumstances beyond our control.
 


Privacy policy

Battlefield Discovery respects your privacy and will keep your personal information private. Battlefield Discovery will never give out any information to third-parties. Your personal information is defined as information about you which is not publicly available and that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
 


Term and Conditions

All offers and proposals are subject to our Terms and Conditions. These Terms and Conditions of Battlefield Discovery can be found hereafter.
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  95k v. 1 24 Jan 2015, 03:00 Edwin Popken